Hints for making bookings

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1. Shop around and compare deals

• There are lots of ways to book a place to stay: online, through a travel agent or licensed real estate agent, or even contact a hotel/motel directly.
• Think about what you really need. Are all those 'extras' worth the extra cost?
• A 'per room' rate may be less expensive than a 'per person' rate. Just don't try to fit more people into the room than what is allowed.

2. Is a bond required?

• Short-term holiday rentals don't usually require a bond.
• Rental agents or property owners should only ask for a bond if one is usually asked for. Schoolies shouldn't be treated any differently than other prospective tenants.
• If you have to pay a bond, find out when it will be returned to you, what it will be kept for, and how disputes will be settled. Make sure to get a receipt!
• Ask for a condition report for the property if you have to pay a bond.

3. Before you sign or pay a deposit

• Get a copy of the accommodation terms and conditions from the licensed estate agent, booking agent or accommodation provider.
• Check the rental agreement carefully. You need to know what fees will apply if you change or cancel the booking.
• Ask to see a copy of the 'house rules' and make sure they suit you.

4. Booking changes or cancellations

• If the licensed estate agent, booking agent or hotel cancels your booking, you should receive all your money back.
• If you change or cancel, you may have to pay a fee or lose your deposit.
• If you are transferred to inferior accommodation, you should get some compensation.

5. What if there's a dispute?

Step 1: Check what your rights and responsibilities are under the booking terms and conditions, house rules and accommodation agreement.

Step 2: Try to resolve the problem by discussing it face-to-face with the person responsible, the licensed estate agent or accommodation manager. Remember that being polite and courteous always helps.

Step 3: If you can't agree and still feel you have been treated unfairly, make a written complaint to the accommodation provider, booking agent or licensed estate agent.

Step 4: For help with an unresolved dispute regarding:

• Victorian accommodation, call Consumer Affairs Victoria on 1300 55 8181. If the complaint involves allegations of discrimination, call the Equal Opportunity Commission on (03) 9281 7100 (country calls toll free on 1800 134 142).
• Queensland accommodation, call 1300 658 030 from within Queensland or (07) 3246 1500 if outside Queensland.